Tracking order

Thank you for choosing SekoStance for your Mice, Headphones, or Controllers purchase. We understand the excitement of waiting for your order, and we are committed to providing you with a transparent and hassle-free tracking experience. Below, you will find a step-by-step guide to monitor your package from our warehouse to your doorstep.

How to Track Your Order

  1. Locate Your Tracking Number
    Once your order has been processed and shipped, we will send you an email from [email protected] containing your unique tracking number. Please check your inbox (and spam folder) for this confirmation.
  2. Choose a Tracking Method
    You can use the tracking number directly on our carrier’s website, or for a more comprehensive view, we recommend using a reliable third-party tracking service.
  3. Enter Your Tracking Number
    Simply copy the tracking number from your email and paste it into the search field on the tracking website of your choice.
  4. View Real-Time Updates
    The tracking service will display the current status, location, and estimated delivery date of your package. Updates are typically refreshed every few hours.

Recommended Third-Party Tracking Tool

For a unified tracking experience across multiple carriers, we suggest using 17Track. It supports over 700 carriers worldwide and provides detailed shipment history.

How to use 17Track:

  • Visit www.17track.net .
  • Paste your tracking number into the search bar on the homepage.
  • Click the “Track” button. The system will automatically detect the carrier and display your package’s journey.
  • You can also download the 17Track mobile app for push notifications on your smartphone.

What to Do If You Have Issues

If your tracking number does not show any updates within 48 hours of receiving the email, or if you encounter any discrepancies, please contact our support team at [email protected]. We will investigate and provide you with the latest information.

Important Notes

  • Tracking numbers may take up to 24 hours to become active in the carrier’s system after shipment.
  • International orders may experience longer delays due to customs processing. Please allow additional time for tracking updates.
  • We do not store your personal account information on our site; all tracking details are sent directly to your email.

We hope this guide helps you stay informed every step of the way. Thank you for shopping at SekoStance!