Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How long does shipping take?
Shipping times vary by location and product availability. Standard orders are typically processed within 1-2 business days, with delivery taking 5-10 business days for domestic orders and 10-20 business days for international shipments. Expedited options are available at checkout.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times will be calculated at checkout based on your destination. Please note that customs duties or taxes may apply depending on your country’s regulations.
What is your return policy?
We offer a 30-day return policy from the date of delivery for unused and unopened products in their original packaging. To initiate a return, please email us at [email protected] with your order number and reason for return. Refunds are processed within 5-7 business days after we receive the returned item.
Can I cancel or change my order after placing it?
Orders can be modified or canceled within 1 hour of placement. After this window, the order may have already entered processing. Please contact us immediately at [email protected] if you need to make changes, and we will do our best to assist.
Are your products covered by a warranty?
Yes, all mice, headphones, and controllers sold on SekoStance come with a manufacturer’s warranty. The warranty period varies by brand and product, typically ranging from 6 months to 2 years. Please check the product page for specific warranty details.
How do I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our website’s tracking page or the carrier’s site to monitor your shipment’s progress.
What should I do if my product arrives damaged or defective?
If your item arrives damaged or defective, please email us at [email protected] within 48 hours of delivery. Include your order number, a description of the issue, and photos if possible. We will arrange a replacement or refund promptly.
Do you offer product support or troubleshooting?
For technical support or troubleshooting with your mice, headphones, or controllers, please reach out to us at [email protected]. Our team will provide guidance or connect you with the manufacturer if needed.
How can I contact SekoStance for other inquiries?
For any questions not covered here, please email us at [email protected]. We aim to respond within 24 hours during business days.