Refund policy

Refund Policy

At SekoStance, we are committed to ensuring your satisfaction with every purchase of Mice, Headphones, and Controllers. Please review our refund policy below for a smooth and transparent process.

Eligibility for Refunds

  • Items must be returned within 30 days of the delivery date.
  • Products must be in original condition, unused, and with all accessories and packaging intact.
  • Refunds are applicable for defective, damaged, or incorrectly shipped items only. Change-of-mind returns are not accepted.

Non-Refundable Items

  • Products that show signs of wear, misuse, or unauthorized modifications.
  • Software or digital content (if applicable) once the seal is broken.
  • Items returned without prior authorization from our support team.

How to Request a Refund

  1. Contact our support team at [email protected] with your order number and a description of the issue.
  2. Include clear photos or videos of the defect or damage (if applicable) for faster processing.
  3. Our team will review your request and provide a Return Merchandise Authorization (RMA) number and shipping instructions within 2 business days.
  4. Ship the item back to the address provided. You are responsible for return shipping costs unless the item is defective or incorrect.

Refund Processing

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 5–7 business days and credited to your original payment method.
  • If your refund is delayed or not received, please contact us at [email protected].

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same product, please email [email protected] with your order details. Exchanges are subject to stock availability.

Important Notes

  • We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of your package.
  • Refunds will not be issued for items lost in transit without tracking confirmation.
  • This policy applies only to purchases made directly through SekoStance. For purchases from third-party retailers, please contact them directly.

For any further questions, please reach out to [email protected]. We are here to help.